Privacy Policy

Your privacy is important and Phoenix Terminals Ltd (“Phoenix Terminals”, “we”, “us”) is committed to providing you with full transparency regarding your Personal Data. We aim to process Personal Data in accordance with applicable legislation.

The Controller of your Personal Data is Phoenix Terminals Ltd, which has its principal place of business at Unit SU3B The Lansbury Estate, 102 Lower Guildford Road, Knaphill, Woking, Surrey, GU21 2EP.

"Personal Data" is any data relating to an identified or identifiable individual, and may include contact details such as name, address, email address and phone number; shipping and billing data including credit card and bank payment information; data you provide to us which is required to set up and operate your payment terminal, or to receive technical assistance, or during customer service calls.

The Company will not collect any personally identifiable information about any user of this website through their use of it unless that information is provided voluntarily through contacting the Company via our online contact form. Personal data relating to your enquiry will be collected if you contact us by phone, email or in writing.

We will process your Personal Data on the following grounds:

For contractual purposes when providing you with a quote, processing your order, providing you with technical and customer support, or responding to an enquiry from you.
When you have given us consent to send marketing information or have subscribed to our newsletter.
Where we have a legal obligation to keep records for tax purposes and in order to answer enquiries from Public Bodies.
When we have a legitimate interest in advising you of new products or services, to improve the quality of our services or to enforce our legal rights.

We will only send you marketing literature where we have obtained prior consent from you. If you want to stop receiving marketing materials from us, you can click on the unsubscribe function in the newsletter or e-mail or contact us directly.

We use cookies on the Phoenix Terminals website. These cookies collect data that is non-identifying and used in aggregate form to help us understand how the website is being used. If you do not wish to receive cookies you may be able to adjust your browser settings to restrict their use.

For more information on Cookies (what they are, how they work, etc), visit: www.aboutcookies.org.uk

If you click on a link to a third-party website from our website, we are no longer responsible for controlling any information which you pass to that third-party website.

We do not and will not sell, give away or otherwise share your Personal Data, except as described in this privacy policy.

We will share your Personal Data with third-party processors to provide services to you on our behalf as follows:

Ingenico (UK) Ltd to manage the operation of your terminal(s) via their Terminal Management System; DPD Local UK Ltd to provide delivery and/or collection of goods; HSBC Bank plc if we need to make payments to you; Microsoft Ireland Operations Ltd to provide our email service.

Third-party processors used by us will only use your information to the extent necessary to perform the services they provide to us. Third-party processors are required to have their own privacy policies covering Personal Data provided to them by us.

In certain instances, it may be necessary for Phoenix Terminals to disclose your Personal Data where we are legally obliged to do so or where such disclosure is necessary for Phoenix Terminals to enforce its legal rights pursuant to applicable law; a request for data with the purpose of identifying and/or preventing credit card fraud.

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure personal information.

Phoenix Terminals takes every reasonable measure to prevent Personal Data breaches. Should a breach occur, we have a process in place to work together with affected parties to minimise effects, to make all notifications and disclosures that are required by applicable law or otherwise necessary, and to take action to prevent future breaches.

We will hold your Personal Data on our systems for as long as is necessary to maintain our ongoing business relationship, or for as long as necessary for the purpose for which you supplied it to us, or for as long as is necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements or to respond to investigations by public bodies.

Your Personal Data will be deleted or de-identified when it is no longer needed for its originally stated processing purposes, or any additional compatible purpose for which Phoenix Terminals may lawfully further process such data.

If you would like to access, correct, amend or delete any personal information we hold about you, or if you have any other questions or complaints about our use of your Personal Data and privacy, contact us:

Phoenix Terminals Ltd, Unit SU3B 102 Lower Guildford Road, Knaphill, Woking, Surrey, GU21 2EP. Telephone: 01483 480008. Email: info@phoenix-terminals.com

We aim to respond promptly and always within the prescribed legal timescales.

We reserve the right to revise or modify this Privacy Policy and may update it to reflect changes to our data practices, so please review this page from time to time.